Accessibility at TD
Meeting the needs of all our customers
TD offers a number of accessible services
that make it easier for people with disabilities to access our products and services.
Explore these features and services
Learn how to customize the accessibility features on your computer and mobile device to make your online TD experience more comfortable.
Accessibility features are available on a number of mobile/desktop browsers and operating systems, and some of the more popular features include:
- increasing text size
- adjusting page zoom
- enhancing page colours
- having page contents read out loud
To learn more about the accessibility features on your computer and mobile device, visit our Accessibility Tips page.
Manage your money online with EasyWeb — from anywhere you have Internet access.
You can view and pay bills, or automatically transfer money from one account to another with the Pre-authorized Transfer Service (PTS), plus you can send money directly to other people. EasyWeb is secure, convenient and flexible.
Also, take advantage of the TD mobile app to do everyday banking from almost anywhere. Find out more and download the TD mobile app!
Stay connected to market information, and manage your investments, with WebBroker.
Managing your investments is easy and secure with WebBroker.
eServices gives you 24-hour a day access to your monthly statements, trade confirmations and tax documents.
TalkBroker, our state-of-the art voice-recognition service lets you access your investment accounts and get quotes securely from any telephone.
TeleMax, our advanced automated telephone service, gives you 24-hour toll-free access to automated order entry, plus real-time quotes, mutual fund quotes, and portfolio and account information.
All ATMs and new branches are accessible to everyone.
Branches
All new branches are designed with accessibility in mind:
- Our new branches feature automated/accessible doors, vestibules and washrooms, wheelchair-access to ATMs, vaults and service areas.
- Where possible, at least one parking space is reserved for customers with disabilities.
- Many of our older branches have been retrofitted to enhance accessibility.
- Our extended hours give you the time and convenience you need.
Can we help? If there is something we can do to make your experience more comfortable, please let us know when you visit. We can record your request so that we can meet your needs whenever you deal with us.
ATM
All of our more than 2,500 ATMs are accessible to customers with disabilities:
- Audio capability. Access in English and French by plugging in a standard headset — you'll even be guided through your transaction. Find out how to use this feature.
- Design features. Lower screens and buttons and partial shelves to aid in wheelchair accessibility.
Request a Braille or large print version of the TD Canada Trust ATM Orientation guide and complimentary headset - simply call us at 1-800-831-1158.
Telephone Banking Specialists for your banking needs.
All services — from paying bills to opening a new account — are available through EasyLine:
- Personalized service. Available in over 170 languages, 24 hours a day, 7 days a week.
- Telephone Banking Specialists. Ready to answer calls received through TTY (text telephone) — which are as responsive as our regular phone lines.
Brochures, guides and more — in large print, Braille and audio.
Product brochures. Our most popular available in large print:
- Get Started Today!: EasyLine, EasyWeb, and Wireless banking
- If you have a Problem or Concern...
- TD Privacy Code
- Investing in Wealth Management
- Small Business Accounts
- Registered Disability Savings Plan
Other printed materials. On request, we can provide other documents, such as marketing materials and account statements, in large print, Braille and audio.
Cheques. Order large-print cheques that can be oriented by touch for your personal chequing accounts.
TD business cards. Large-print and Braille business cards are available at all TD Direct Investing and TD Wealth locations.
Our commitment to accessibility
Staying on top of accessibility improvements for people with disabilities, and making our environment accessible, is a priority at TD.
We want your feedback
If you have any feedback on our accessibility initiatives, we’d love to hear from you.
- Call us at 1-800-831-1158 / TTY 1-800-361-1180
- Feedback form
- Text us at TDHELP (834357) between 6 AM and 11 PM, 7 days a week